Responsible Gambling Policy

At Onluck we take responsible gambling seriously. We want every player to enjoy gaming in a safe, controlled way, and we provide clear tools and guidance so you can set limits that suit your lifestyle. If you ever feel play is becoming a problem, we encourage you to use the available controls and seek support.

Our player protection principles

We aim to prevent harm by promoting informed choices, offering practical control tools, and responding quickly when players ask for help. We respect confidentiality and will treat requests for limits, breaks, or self-exclusion with priority and sensitivity.

Activity-control tools

You can manage your play directly from your account area. Tools include deposit limits, loss limits, wager limits, session reminders, and temporary account freezes. These are self-service so you can adjust them whenever you need to reduce risk.

Deposit limits

Set daily, weekly, or monthly deposit caps to control how much you add to your account. Limits take effect immediately or after a short processing period depending on the change selected.

Loss limits

Loss limits help you restrict net losses over a chosen period. These limits are designed to keep play within affordable levels and can be changed via your account or by contacting support.

Time limits and session reminders

Use session timers and reality checks to track how long you play. You can set automatic session reminders or maximum session lengths to help you take regular breaks and avoid extended play periods.

Self-exclusion and account breaks

If you need a break from gambling you can apply for a short-term cool-off (for example 24 hours to 30 days) or a longer self-exclusion. Long-term self-exclusion options include six months, one year, or permanent exclusion. During self-exclusion your account will be closed and you will not be able to register again for the selected period.

Signs of problematic behaviour

Look out for warning signs such as chasing losses, borrowing money to play, neglecting personal or work responsibilities, difficulty stopping play, or gambling to escape stress or worry. If you notice any of these, consider using limits or seeking support.

Tips for maintaining control

Set realistic limits before you start, only gamble with discretionary money, use session reminders, take regular breaks, and avoid gambling when tired or stressed. Talk to someone you trust if you are worried about your play.

Professional help and support organisations

If you need extra support, trusted UK organisations include BeGambleAware and GamCare. They provide confidential advice, self-assessment tools, and treatment options. For immediate help, contact your chosen organisation and follow their recommended steps.